How do Online Payments Settlements work?

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We process payouts after 2 working days for every successful online order.

What Counts as a Working Day?

Payouts are released only on working days. The following days are not considered working days:

Weekends
Public/Bank holidays
Second and fourth Saturday of every month
All Sundays

Additionally, some holidays are based on the lunar calendar and may change depending on the sighting of the moon. Payouts will not be processed on these days.

Situations Where Payouts May Be Delayed

Even if the standard timeline is 2 working days, your payout can be put on hold or delayed in the following cases:

1. Order Not Accepted (Unfulfilled)

If you do not accept the order and the order status remains Unfulfilled (not shipped/delivered):

Your payout will be put on Hold.

2. Order Cancelled

If you cancel the order:

Your payout will be put on Hold.

3. Order Not Marked as Shipped/Delivered

If you do not mark the order as Shipped or Delivered in the system:

Your payout will be put on Hold.

Keeping order statuses updated is essential for timely payouts.

Some payouts require additional verification and may take up to 7 working days to be settled.

4. Credit Card or Credit Card EMI Payments

For orders paid via credit card or credit card EMI:

The store owner must provide Proof of Delivery (POD).
Once POD is submitted, the payout may take up to 7 working days to be settled.

5. First 3 Online Payments Above ₹500

For your first 3 online payments where the order value is greater than ₹500:

You must provide Proof of Delivery.
These payouts will be settled manually by Ooulet’s Compliance team.
It can take up to 7 working days to settle these payouts.

6. All Online Payments Above ₹2,000

For all online payments greater than ₹2,000:

The payout will be settled manually by Ooulet’s Compliance team.
It can take up to 7 working days to settle these payouts.

KYC and Transaction Thresholds

7. Threshold Limit of ₹10,000

If your total online transactions reach the threshold limit of ₹10,000:

You must complete your KYC to continue receiving online payments.
Until KYC is completed, payouts may be put on hold.

Compliance & Suspicious Activity Holds

Note

If Ooulet’s Compliance team suspects a store or it is flagged by customers, all payouts will be put on hold.
In such cases, the store owner will be required to:
Complete KYC, and
Provide Proof of Delivery for relevant orders.

Payouts will be released only after successful verification by the Compliance team.

Summary

Standard payout time: 2 working days after a successful online order.
No payouts on: weekends, public/bank holidays, 2nd & 4th Saturdays, Sundays, and lunar-based holidays.
Payouts may be on hold if:
Orders are unaccepted, cancelled, or not marked as shipped/delivered.
Proof of Delivery is required (credit card/EMI, first 3 payments > ₹500, or any payment > ₹2,000).
Your transactions cross ₹10,000 and KYC is not completed.
Your store is flagged or suspected by the Compliance team.

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