We process payouts within 2 working days after receiving an online order.
Note - Payouts will be released only on working days (weekends & public/bank holidays are excluded).
However, delays may occur under the following conditions:
For credit card or credit card EMI payment, store owner needs to provide Proof of Delivery. It can take up to 7 working days to settle this payout.
First 3 online payments with an order value greater than Rs. 1000 will be settled by the Ooulet's Compliance team manually. It can take up to 7 working days to settle this payout.
All online payments greater than Rs. 5000 will be settled by Ooulet's Compliance team manually. It can take up to 7 working days to settle this payout.
If your transaction reached to the threshold limit of Rs. 10,000, complete the KYC to continue receiving online payments.
If you choose the self-ship option, please ensure the orders are delivered within 15 days of the order date and the status is changed to “Delivered”, for us to process the payouts. If the order is marked delivered after 15 days, the payment for the order will go on hold and you will need to contact us with valid Proof of Delivery to process the payout.
In absence of a valid proof of delivery (if asked by the Ooulet's Compliance team), the amount for the order will be refunded to the buyer's source account. If you have any questions regarding payments, get in touch with us at [email protected].
Note – If the Ooulet’s Compliance team suspects a store suspicious or it is flagged by customers, all payouts will be put on hold. The store owner will need to complete KYC and provide Proof of Delivery.
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