Why are my payments on hold?

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We process payouts within 2 working days after receiving an online order.

Note - Payouts will be released only on working days (weekends & public/bank holidays are excluded).

However, delays may occur under the following conditions:

  1. If you don't accept the order and the order status remains Unfulfilled, your payout will be on Hold.

  2. If you don't mark any order as Fulfilled with correct tracking details, your payout will be on Hold.

  3. For credit card or credit card EMI payment, store owner needs to provide Proof of Delivery (Tracking details).  It can take up to 7 working days to settle this payout.

  4. First 3 online payments with an order value greater than Rs. 500 will be settled by the Ooulet's Compliance team manually. It can take up to 7 working days to settle this payout.

  5. All online payments greater than Rs. 2000 will be settled by Ooulet's Compliance team manually. It can take up to 7 working days to settle this payout. Compliance team may ask for valid Proof of Delivery to process the payout.

  6. If your transaction reached to the threshold limit of Rs. 10,000, complete the KYC to continue receiving online payments.

  7. If you choose the self-ship option, please ensure the orders are delivered within 3 days of the order date and the status is changed to “Fulfilled”, for us to process the payouts. If the order is marked Fulfilled after 3 days, the payment for the order will go on hold and you will need to contact us with valid Proof of Delivery to process the payout.

  8. In absence of a valid proof of delivery (if asked by the Ooulet's Compliance team), the amount for the order will be refunded to the buyer's source account. Platform Fee and Gateway Charges apply to the order amount. If you have any questions regarding payments, get in touch with us at [email protected].

Note – If the Ooulet’s Compliance team suspects a store suspicious or it is flagged by customers, all payouts will be put on hold. The store owner will need to complete KYC and provide Proof of Delivery. If you don't comply the Ooulet's guidelines Compliance will disable the payment gateway for future transactions.


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FAQs

What type of businesses can use Ooulet?Is my data safe with Ooulet?Can I pay for monthly/quarterly/half yearly?Can I disable Cash on Delivery payment method?What payment methods are available? What happens when I canceled an order?Can I ask additional information for a specific product/service?Can I open multiple businesses from one number?Can I ask for refund?Can I have a custom design for my website?Do I need to enter my payment details to sign up?Can I use a custom domain for my site?Can I link my existing domain name to Ooulet?Can I upgrade my Ooulet Plan later?What is a Plugin?Can I contact my customers after few days of selling?Can I connect my Google Analytics account?Can your team to build my website?Can I have multiple users accessing the same store?Is there a limit to the number of products I can add in free plan?Is there a limit to the number of collections I can add in free plan?Is there a limit to the number of banners I can add in free plan?Is there a limit to the number of coupons I can add in free plan?Is there a limit to the number of product images I can add in free plan?Is there a limit to the number of pages I can add in free plan?What payment gateways are supported?Can I integrate my payment gateway?How can I optimize my website for search engines?Can I integrate with analytics platforms to track website performance?How to change my website URL?How can I contact customer support for assistance?Can I implement SSL certificates for secure transactions?How to delete my store?What is the platform fee?What are the gateway charges?Can I take international payment?Is GST mandatory to create a store?Can I sell digital products?When will I get my payment for online orders?How do Online Payments Settlements work?Why are my payments on hold?What if my customer canceled the order and asked for refund?