What if my customer canceled the order and asked for refund?

You can request a refund within 24 hours of receiving your order by contacting our support team. We will process the refund to your original payment method (your customer's account) within 3 to 5 business days.

Note:

  • Platform Fee and Gateway Charges apply to the order amount. If you request a full refund to your customer, these fees will be deducted from your next payout.

  • If the payout has already been released to your account, you must refund the order amount to your customer yourself.



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